Legal and support
Support
Need help with installation, voucher validation, redemption, or Shopify App Store review? Contact Golootlo support.
Last updated: May 13, 2026
Contact support
Email: support@golootlo.pk
Support hours: Monday to Friday, 9:00 AM to 6:00 PM Pakistan Standard Time, excluding public holidays.
What to include
To help us investigate quickly, include your Shopify store domain, Golootlo merchant code, affected voucher code, order name or order ID if available, screenshots, and the time the issue occurred.
Common support topics
- Installing or opening the Shopify embedded app.
- Saving or updating Golootlo merchant credentials.
- Voucher validation or redemption failures.
- Shopify discount code applicability issues.
- Webhook, audit log, or retry troubleshooting.
Urgent issues
For urgent production issues affecting voucher redemption, include "Urgent" in the email subject and provide the store domain, order reference, and voucher code so the support team can prioritize the request.